Oct 2020 - May 2021
CareerFoundry
Jan 2021 - Apr 2021
Udemy
Sept 2014 - May 2018
University of Maryland
Interviews
Contextual Inquiry
Surveys
Card Sorting
Concept Testing
Usability Testing
Preference Testing
Data Analysis
Affinity Mapping
Competitive Analysis
Heuristic Evaluation
Design Thinking
User Personas
Stories & Flows
Journey Maps
Wireframes & Prototypes
UX/UI Design
UserTesting
Zipline
Qualtrics
Respondent.io
Figma
Adobe CC
Google Workspace
Microsoft Office
Miro
Adobe CC
Facilitate and support tight-turnaround qualitative research studies
Set up foundational team resources to improve research efficiency
Plan and teach weekly lessons to groups ranging from 10 to 30 students
Create and present entertaining, educational content for events
Conducted independent research including 1+ monthly heuristic evaluations
Manually coded 300+ open-end responses from monthly survey for insights
Synthesized themes and user pain-points from 1000+ data responses
Disseminated monthly data to inform actionable decisions for stakeholders
Worked with designers and managers to prioritize and plan research
Evaluated best research methods based on business goals and timeline
Designed, conducted, analyzed qualitative studies on existing and future products
Synthesized data to deliver insights for customer-focused outcomes
Communicated findings to inform actionable decisions to stakeholders
Collaborated closely with stakeholders and cross-functional teams
Defined, articulated, and strategized project needs and goals
Executed generative and evaluative research to inform designs
Created and interpreted surveys to gather user research insights at scale
Storyboarded and designed wireframes, flows, sitemaps, prototypes
Coordinated and balanced multiple projects in a fast-paced environment
Managed time effectively to consistently meet urgent deadlines
Facilitated communication with remote and onsite team members
Organized data and provided daily reports to regions
Contributed research and efforts to new streaming service rollout
Received 2 Stellar Awards for outstanding performance and accuracy
