Participant Survey:

A total of 275 cultural organization employees responded to our participant screener survey. We offered $20 Amazon gift card incentives to random survey participants.
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We asked:

• Work Type
• • Remote work status
  • Number of people they work with on a daily basis
• Types of safety measures taken by their employers

Usability Test Session (Concept Testing):

A total of 6 potential users participated in the remote moderated usability test sessions. The usability test sessions doubled as concept testing for the prototype. Again, we offered $20 Amazon gift card incentives to random participants.
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We asked:

• Expectations for an apple-like digital health pass app
• Scenario tasks
• • Location setting and two-factor authentication
  • General news and notifications
  • Uploading vaccine cards
  • COVID test results and symptoms tracker
  • Location testing centers
• Additional considerations

Goal & Objective:

• To gain a better understanding of the current COVID protocols for employees at cultural organizations.
  
• To use this data to create a mobile design prototype

Methodology:

• Survey via Google forms
• Compensation: Respondents were entered into a lottery to win 1 of 5 $20 Amazon gift cards

Sample Criteria:

• Current employee of a cultural organization
•  Age 18 - 64

Achieved:

• N = 275 participants 
• • All were current employees of cultural organizations
  • Age range: 18 - 64
  • Location: 34 different states

Goal & Objective:
To evaluate if our prototype meets the needs and expectations of our users.

Methodology:
Moderated, remote usability tests via Zoom.

Recruitment

• We attempted to recruit participants from our target user group of cultural organization employees:
• • Distributed Google form to 80 survey respondents
• When this was unsuccessful, we recruited from User Experience Slack channels:
• • Distributed Google form to 5 Slack channels
• Compensation: $20 Amazon gift cards
• Scheduling: Calendly

Participants:

• N = 6
• Professions:
• • UX designer
  • interaction designer
  • graphic designer,
  • professor
  • software design studio executive
  • students

Analysis:

• Affinity Diagram: Lucid Spark
• Prioritization of Recommendations: Action Priority Matrix

Timeline

• Tight turnaround left designers with less time for collaboration.
  
• Team was reliant on other benchmarks & checkpoints before progressing further in the design process.
• Limited opportunities for feedback and iterations.

Designing Without A Design System

• Designers independently created solutions without a guide or frame of reference, thus leading to separate style guides.
• When combining the separate designs, designers had to restructure user flows to consolidate wireframes.
• To minimize user confusion, designers had to establish the final style guide to create a cohesive high-fidelity prototype for testing.

User Assumptions

• Users assumed the app offered notifications when coworkers tested positive, but legal and privacy concerns render this feature challenging.
  
• Users assumed the app offered contract tracing and could depict geographic areas with high numbers of positive cases, but this was beyond the scope of the current app.

Medical Limitations

• Users wanted to see COVID symptoms described more clearly than on medical websites, and ranked by severity. Achieving this would require collaborations with medical professionals.

Employee Mandate Limitations

• Users stated that employer mandates of employee app use would directly impact the perceived app value and utility, but employers could vary in their ability and willingness to mandate app use.